Take the Complexity Out of Your IT Management and Operations

Organizations rely on computers and other technology in order to maintain effective day-to-day business. Unfortunately, most small businesses cannot afford to have an on-site technician to take care of immediate issues that arise, answer support questions for employees, and perform general maintenance on the hardware and software that keeps operations running smoothly. When a problem arises, businesses typically reach out to a technical support company, local guru, or IT firm.

We start by understanding your business, IT goals, existing IT procedures, and business-critical applications. We then work with you to develop a plan to support your business while looking to the future and how technology can work to your competitive advantage and make your employees more productive.

We offer you a team of individuals dedicated to minimizing daily interruptions who consistently monitor your network and company activity to provide insight into possible exposures. With this information, we are able to provide business planning and competitive advantages using technology.

With so many advancements in technology, it is difficult for a business owner and operator to stay ahead of the curve. Our team specializes in understanding company workflows and identifying bottleneck areas which slows down an organization. This information is used to develop new internal processes which increase efficiency and revenue.

The Problem with Traditional IT Methods

The traditional IT practice is often coined the “break-fix” method. When something, such as a computer, network, or server, is broken, tech support arrives on-site to fix it. They track their time and materials during the repair process. Often, a close business relationship between the two parties is never established – the technician may not be familiar with all of the intricacies and scope of the business’s IT needs, resulting in misguided support and even more billable time to resolve it. All the while the business is suffering a loss in productivity as the staff members affected by the outage experience downtime, and cannot perform their jobs as effectively without their working equipment.

This last issue is even a side-effect of the most proficient technician under the traditional IT model – the business pays the technician for fixing the issue while experiencing costly downtime. Depending on the employee’s role in the company, this could lead to missed opportunities, lower productivity, and necessary overtime in order to meet deadlines – all of which cost the business money.

A seemingly simple IT outage can add up to be a large, unexpected expense very quickly. Let’s look at two formulas for estimating the cost of downtime.